Product and Service Coordinator

Organizational Business Savings Group Health

• Use savings health data from Village Enterprise Adaptive Management Systems to monitor the performance of businesses and savings groups across the country and regions of operation, and share clear guidance with teams on how to interpret and apply the data.
• Build team capacity to apply global standards and best practices for savings groups.
• Identify key challenges that prevent savings groups from thriving and communicate them clearly to implementation teams.
• Conduct targeted regional support visits to strengthen team capacity in applying savings group best practices.
• Work closely with the Regional Manager or Country Director to identify and support linkages to appropriate markets and financial services.

Organizational Business Health

• Support teams in applying best practices in microenterprise development for people living in extreme poverty.
• Monitor how entrepreneurs invest grants, document the effectiveness of full grant utilization, and establish practices that reduce misuse while considering internal and external factors that influence grant investment.
• Use business health data from Village Enterprise Adaptive Management Systems to monitor business performance across the country and regions of operation, and guide teams on how to apply these insights effectively.
• Collaborate with the Product and Service team to identify profitable, climate-smart, and sustainable businesses that promote gender inclusion, and support field teams in implementing them.
• Develop and nurture relationships with relevant government departments, private-sector actors, and NGOs to strengthen access to inputs, technologies, markets, and solutions that support business success.

Product Quality Management

• Monitor staff performance and compliance with standard operating procedures, and recommend and coordinate appropriate improvement actions.
• Identify gaps and coordinate updates to the Graduation product and related procedures in collaboration with the programs team.
• Develop and maintain clear documentation of product standards, implementation procedures, tools, and guidance notes to support consistent delivery across regions.
• Track recurring implementation challenges, document root causes and corrective actions, and use these insights to support continuous product improvement.
• Support periodic reviews of tools, processes, and procedures to ensure they remain practical, relevant, and aligned with field realities.

Organization and Coordination of Activities:

• Use bi-weekly meetings to gather and share information, provide targeted training, and support Field Associates and Business Mentors in applying best practices for strong business and savings health outcomes.
• Work closely with Field Associates in the regions of operation to ensure high-quality program implementation that improves business outputs and outcomes.
• Document best practices, successes, and lessons learned in business and savings health, and coordinate learning exchanges to encourage replication.
• Support targeted training and refresher workshops for Field Associates and Business Mentors.
• Participate in country, regional, team, and special project meetings as required.
• Facilitate structured learning sessions with Field Associates, Business Mentors, and regional teams to share lessons, emerging good practices, and practical solutions from implementation.
• Coordinate the documentation and dissemination of case studies, success stories, lessons learned, and improvement actions related to business and savings group performance.
• Promote a culture of continuous learning by ensuring field insights are regularly captured, analyzed, and translated into practical improvements.

Key Performance Indicators (KPIs) for the Role:

A. Business Success Region Average (Business Progress Survey)

• Regional average increase in income
• Regional average increase in assets

B. Business Savings Group Region Average

• Regional average increase in savings

C. Market and Financial Linkages Created and Successfully Maintained within the Region of Responsibility

• 80% of groups accessing financial services
• 85% of groups accessing quality inputs and markets

D. Regional Average Improvement in General Well-being

E. Gender Inclusion at the Regional Level

• 70% of female business owners
• 80% of female leaders in savings groups

F. Regional Average Climate Resilience

• Regional average increase in Climate-Smart Agriculture (CSA) businesses

G. Percentage of Entrepreneurs Consuming Above $3 a Day at Exit

H. Technical Assistance Coordination (30%)

• Support the coordination of technical assistance (TA) projects during project setup, implementation, monitoring, and close-out.
• Assist in tracking TA project progress, documenting outcomes, and escalating risks or challenges to the Regional Manager.
• Coordinate with TA field teams to gather updates, address operational challenges, and ensure timely implementation of project activities.
• Maintain project documentation, reports, and records, and contribute to identifying opportunities to improve the efficiency and effectiveness of TA implementation.

How To Apply

Interested and qualified candidates who meet the set criteria are invited to send their cover letters and CVs (maximum three pages), including three referees, online, addressed to the Country Director, Village Enterprise.

Applications should be received no later than 15th August 2026 at 5:00 p.m. Kigali time. Shortlisting will be conducted on a rolling basis.

Village Enterprise is an Equal Opportunity Employer

Village Enterprise provides equal employment and advancement opportunities to all individuals. Employment decisions are based on merit, qualifications, and abilities. Village Enterprise does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by law.

Village Enterprise will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.

Village Enterprise is a corruption-, solicitation-, and bribery-free organization. Neither Village Enterprise nor any of its employees or associates charges money to job applicants before, during, or after the recruitment process. Please report any malpractice through our safeguarding toll-free hotline: 8885.

Safeguarding Statement:

Village Enterprise is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all employees, volunteers, Visitors, associates (consultants, service providers and suppliers) and partners to uphold this commitment and adhere to our safeguarding policies and code of conduct. VE has zero tolerance for any form of abuse, exploitation, or harassment.

All appointments are subject to satisfactory pre-employment checks, which may include reference checks with previous employers, verification of qualifications, and criminal record or background screening where required by law.

Educational Experience

• Relevant degree in International Development, Community Engagement/Development, Business Administration, or a related field.
• At least three years of experience in business development and financial linkages for rural entrepreneurial initiatives will be an added advantage.

Required Competencies

• Strong communication and interpersonal skills.
• Strong analytical and conceptual thinking skills.
• Cultural sensitivity and a demonstrated ability to work successfully with diverse communities.
• Ability to understand and interpret data to support evidence-based decision-making.
• Extensive knowledge of VSLA methodology and microenterprise development for people living in extreme poverty.
• Proficiency in Microsoft Office, email, and other digital tools, including project management software, Salesforce, and cloud storage platforms.
• Understanding of quality improvement techniques in the development sector.
• Strong documentation and knowledge-management skills, including the ability to synthesize field insights into clear guidance, learning materials, reports, and improvement recommendations.
• Demonstrated ability to facilitate learning, reflection, and continuous improvement processes across diverse teams.
• Ability to translate data, field feedback, and implementation experience into practical recommendations that improve program quality and outcomes.
• Fluency in both English and French is required.

• Health Insurance Coverage
• Group Life Insurance
• An opportunity to make a meaningful impact by lifting people out of extreme poverty through community mobilization
• Individual Pension Plan