• Configure and maintain Salesforce Experience Cloud Sites for consortium partners (setup, branding, permissions, access policies).
• Build and optimize advanced reports and dashboards (funnel charts, KPIs, exception tracking) aligned to program stages and partner requirements.
• Manage public groups, roles, and sharing rules to ensure secure, role-based access for internal teams and external partners.
• Troubleshoot and resolve user issues, manage user provisioning/deprovisioning, and enforce security and compliance protocols.
• Document configuration, access policies, and processes for knowledge transfer and sustainability.
• Collaborate with Regional Information Systems Manager to ensure system outputs directly support program reporting and donor requirements.

• Proven experience as a Salesforce Administrator or Associate, with a focus on Experience Cloud configuration.
• Strong proficiency in:
  • Advanced Reports and Dashboards (including custom report types and dynamic dashboards).
  • Experience Cloud site setup and management.
  • User management, roles, profiles, and public groups.
  • Sharing and visibility rules for internal/external users.
• Hands-on experience with Platform App Builder (custom objects, page layouts, Lightning App Builder).
• Understanding data governance, security, and compliance best practices.
• Excellent problem-solving skills and the ability to translate functional needs into Salesforce configurations.
• Strong documentation and communication skills.

Desirable

• Exposure to NGO program management systems or donor-funded projects.
• Familiarity with TaroWorks or mobile data collection tools.
• Experience working with external partners or consortium structures.

Key Performance Indicators (KPIs)

1. Experience Cloud Setup and Management

• Partner Experience Site configured, branded, and launched within the agreed timelines.
• Role-based access is implemented for 100% of consortium partners with zero data leakage incidents.

2. Reports and Dashboards Delivery

• Core program dashboards (Stage Funnel, KPIs, Partner Breakdown, Exceptions) delivered and signed off by leadership within the first 30 days.
• Dashboards maintain over 95% uptime and refresh on schedule without errors.
• All dashboards filter correctly by Partner/Region with zero access complaints from stakeholders.

3. User and Data Management

• User management cases completed within agreed timelines.
• Public groups, roles, and sharing rules are configured correctly with no unauthorized access incidents.
• 100% compliance with internal data governance and donor data-sharing rules (PII never exposed externally).

4. Support and Responsiveness

• 90% of partner Salesforce tickets are resolved within agreed timelines (not more than three business days).
• Documented troubleshooting guides and user manuals are available to all partners within two months.



5. Collaboration and Knowledge Transfer

• All configurations, access policies, and dashboards are documented in the Village Enterprise knowledge base.
• Handover to leadership at the end of contract is complete and verified, with zero undocumented setups.

Safeguarding at Village Enterprise is everyone’s responsibility

• Safeguarding is everyone's responsibility at Village Enterprise, and it begins with me and will:
  • Continuously sensitize program participants on Safeguarding.
  • Ensure compliance with Village Enterprise’s Safeguarding policies.
  • Report any incident of Safeguarding in program operations for appropriate action/follow-up.

To Apply

Interested and qualified candidates who meet the set criteria are invited to send their Cover Letter and CV (Maximum 3 pages), including 3 referees, on the online platform.

Affirmative Action

Village Enterprise will provide equal employment and advancement opportunities to all individuals. Employment decisions at Village will be based on merit, qualifications, and abilities. Village Enterprise does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by the law. Village Enterprise will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.

Village Enterprise is a corruption, solicitation, and bribery free organization. We or any of our employees or associates do not charge money from job applicants before, during, or after recruitment. Please report malpractices through our Safeguarding Toll-free hotline 0800724810

To be communicated